SHIPPING & RETURNS
Extended Christmas Returns Policy: We have extended our usual returns window for the festive season. Any order placed between 18th November and 24th December 2020 can be returned up until 21 January 2021, as long as it is unworn and in its original packaging.
UK DELIVERY OPTIONS:
|Delivery cost under £50.00||Delivery cost over £50.00||Duration|
|Click & Collect||£1.99||Free||2 - 5 Days|
|Standard Delivery||£2.99||Free||2 - 3 Days|
|Next Day Delivery||£4.99||£4.99||Next Working Day|
Working days are classed as Monday to Friday ( not including Pubic or Bank holidays)
Orders placed before 2pm on a working day will be dispatched the same day. After 2pm, orders will leave the next working day (excluding bank holidays).
We are unable to make deliveries to P.O. or Mail Boxes which also unfortunately includes army bases.
The below UK locations are only available on a 2 day delivery service which will carry a flat £4.99 delivery charge:
Northern Ireland, Scilly Islands, Isle of Man, Scottish Islands and the Scottish Highlands which includes postcodes: FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18- 26, PH30, PH31-41, PH49-50, AB36-38, AB55-56 and all IV postcodes.
For a full list of Postcodes please view here
You can collect your click and collect parcel with the DPD pass and 1 form of ID/ or 2 forms of ID, one official photo ID e.g. Passport, and one paper e.g. a utility bill
All parcels must be signed for as proof of delivery, however if you are unavailable, re-delivery can be arranged.
You may return your pair of shoes within 30 days from the date of receipt provided that they are unworn, please return them in their original packaging.
Orders eligible for a Free Return will include a pre-paid Collect+ label.
Follow the below instructions to start your return:
•Fill out your order form ensuring you mark the items you wish to exchange or return with the corresponding reason code or new size needed.
•Pack the item/s up with the completed form enclosed.
•Attach the return label to the front of your parcel and head to your chosen location.
•You will be given a receipt which includes your tracking number so please keep this safe. Allow 5 working days from the date of arrival for a return to be processed.
•Alternatively, you can pay for the return service of your choice using the label on the order form.
*FREE RETURNS ARE NOT APPLICABLE ON SALE ITEMS, NOR ON ORDERS UNDER £50. FOR THESE ITEMS, DELIVERY WILL COST £4.49 WITH OUR COLLECT+ SERVICE
You can reprint the collect+ label here should you find a missing or lost label
S.W.C Return & Exchange Terms:
We can exchange a shoe in sizes but we're afraid we cannot change styles.
Due to new Covid-19 guidance, returned packages will be left for 72 hours before our warehouse processes them.Therefore, please 8 working days for your return to be processed once received by our warehouse. You will receive an email once it's been actioned.
Any costs relating to the return would be payable by yourself unless we are able to offer an alternative free service in your location.
Any shoes returned damaged, worn, without their original packaging or outside the 30 day period are accepted at the discretion of Stepney Workers Club. Therefore, should you think you may wish to return any item, please ensure that you keep the original packaging and invoice that the order arrived with.
All refunds will be made to the original payment method used to purchase the goods and can take up to 5 working days to appear in your account.
This does not affect your statutory rights.
On the rare occasion you may receive a faulty pair please contact us. CONTACT US.